Privacy Policy
Brookers
Privacy Notice
About Us
At Brookers, we respect your
right to privacy and the need to protect your personal information. We are
committed to complying with the General Data Protection Regulation (GDPR) and
other all relevant legislation regarding the protection of personal data and
the rights of the individual.
This Privacy Notice is a
summary of why we need to keep your personal information and what we do with
that information, to enable us to provide you with goods and services and in order
for us to run our business.
Our contact details
Thomas Brooker & Sons
Ltd
Unit 7, Bilton Road,
Hitchin, Herts, SG4 0SB
Phone Number: 01462 434501
E-mail:
enquiries@tbrooker.co.uk
What type of information we have
We currently collect and
process the following personal information:
·
Personal identifiers, contacts and
characteristics (for example, name and contact details; including telephone
numbers and email addresses)
·
Transactional and credit history
How we get the information and why we have it
Most of the personal
information we process is provided to us directly by you (e.g. by phone, email,
letter, text or through our website) for one or more of the following reasons:
·
To enable us to process your enquiry or order
for goods and services
·
To assist us in understanding your needs, so
that we can improve the goods and services we provide
·
To help us keep you informed of changes to
the goods and services we provide
·
We also need to retain transactional
information to comply with legislation and to protect our business, customers
and employees
We also receive personal
information indirectly, from the following sources in the following scenarios:
·
Our suppliers; when for example, you have
contacted them (e.g. by phone, email, letter, text or through their website) to
locate a local stockist of their goods and services
Under the General Data
Protection Regulation (GDPR), the lawful bases we rely on for processing this
information are:
(a) Your consent. (As a private individual, you are able to withdraw your
consent at any time. You can do this by calling: 01462 434501; or email us at:
enquiries@tbrooker.co.uk)
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
What we do with the information we have
We use the information that
you have given us in order to provide you with goods and services; to
understand your needs, so that we can improve the goods and services we
provide; to keep you informed of changes to the goods and services we provide;
and to comply with legislation and to protect our business, customers and
employees.
Out of necessity, we may be
required to share this information with third parties, such as service
providers (e.g. IT providers and financial auditors); credit reference and
fraud prevention agencies; and law enforcement agencies and regulators.
How we store your information
Your information is securely
stored at the above address.
We only retain your data for
up to six years after your relationship with us ends, as required by law. We
will then dispose of your information by permanent deletion of electronic data
and secure destruction of manually recorded data.
Your data protection rights
Under data protection law,
you have rights including:
Your
right of access - You have the right to ask us for copies of
your personal information.
Your
right to rectification - You have the right to ask us to
rectify information you think is inaccurate. You also have the right to ask us
to complete information you think is incomplete.
Your
right to erasure - You have the right to ask us to erase your
personal information in certain circumstances.
Your
right to restriction of processing - You have the right to ask
us to restrict the processing of your information in certain circumstances.
Your
right to object to processing - You have the the right to object to the
processing of your personal data in certain circumstances.
Your
right to data portability - You have the right to ask that we
transfer the information you gave us to another organisation, or to you, in
certain circumstances.
You are not required to pay
any charge for exercising your rights. If you make a request, we have one month
to respond to you.
Please contact us at: Thomas
Brooker & Sons Ltd, Unit 7, Bilton Road, Hitchin, Herts, SG4 0SB;
Telephone: 01462 434501; Email: enquiries@tbrooker.co.uk, if you wish to make a
request.
How to complain
You can also complain to the
Information Commissioner’s Office (ICO) if you are unhappy with how we have
used your data.
The ICO’s contact
details:
Information
Commissioner’s Office
Wycliffe
House
Water
Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
0303 123 1113
Website:
www.ico.org.uk